People in Connecticut who purchase goods should be able to trust that they are safe to use. This holds true regardless of the nature of the product or where it was purchased. They should also be able to know that they have access to compensation should a problem arise especially if that problem leaves a person injured or, even worse, killed. Sadly this can at times feel more difficult than most consumers might wish.

CNBC recently reported on the latest case in which a consumer took on the online retail giant, Amazon, after experiencing a serious incident caused by a defective product purchased from the company. The case is actually highlighting a potential gap in consumer protection where it appears this particular company is receiving support from the courts that is out of whack with the support consumers might feel they deserve. The treatment of this company is also not in line with the treatment of other companies and tragically it is the consumer that may stand to lose in this issue.

The case involves a house fire that occurred when a hoverboard exploded. The family whose home burnt down pursued compensation from the retailer where the product was purchased online. The court has, however, tossed out the case saying that this retailer is not responsible for any issues. It would be the manufacturer but that company was from China and is unable to be located, leaving this family in a bad spot.

Consumers who experience losses due to defective products might want to consult with a lawyer to understand how they might receive fair treatment and compensation.